Last Updated:16-Feb-2025

Welcome to Heaven Healthcare. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our platform.

1. Definitions

• “Company” refers to Heaven Healthcare, including its website, products, and services.
• “User” refers to any individual or entity accessing our website or purchasing our products.
• “Services” include the sale and distribution of medical equipment and related support.

2. Use of the Website

• The website is intended for informational and business purposes only.
• Users must be 18 years or older or have parental/guardian consent to use our services.
• Unauthorized use, modification, or duplication of website content is strictly prohibited.

3. Product Information & Availability

• We strive to provide accurate product descriptions and specifications, but errors may occur.
• Product availability is subject to stock levels and may change without prior notice.
• Images used on the website are for representation only; actual products may vary.

4. Orders & Payments

• Placing an order constitutes an offer to purchase, which we may accept or decline.
• All payments must be made in full before order processing.
• We accept payments through authorized channels and do not store financial details.
• Prices are subject to change without prior notice.

5. Shipping & Delivery

• We deliver products as per our shipping policy and estimated timelines.
• Delivery times may vary due to unforeseen circumstances, and we are not responsible for delays.
• Customers must inspect deliveries upon receipt and report any damages or discrepancies within 48 hours.

6. Returns & Warranty

• Returns are accepted only for defective or incorrect products, as per our Return Policy.
• Warranty coverage varies by product and manufacturer; users must follow prescribed warranty terms.
• We are not responsible for damages caused by improper handling or unauthorized repairs.

7. Limitation of Liability

• We provide products “as-is” and disclaim any warranties beyond those provided by manufacturers.
• Heaven Healthcare is not liable for any direct, indirect, incidental, or consequential damages arising from product use, website access, or service interruptions.

8. User Responsibilities

• Users must provide accurate and complete information when placing orders or making inquiries.
• Any misuse of the website, including fraudulent transactions or unauthorized data access, is strictly prohibited.
• Users must ensure proper handling, installation, and use of purchased medical equipment.

9. Intellectual Property

• All content, logos, trademarks, and materials on this website are the property of Heaven Healthcare and protected by copyright laws.
• Unauthorized reproduction, distribution, or commercial use of our content is prohibited.

10. Privacy Policy

• Our Privacy Policy governs how we collect, use, and protect user data.
• By using our services, you consent to our data collection and processing practices.

11. Third-Party Links & Services

• Our website may contain links to third-party websites for reference.
• We are not responsible for their content, policies, or business practices.

12. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of India.
• Any disputes shall be resolved through mediation, and if unresolved, they shall be subject to the jurisdiction of Haryana courts.

13. Modifications to Terms

• We may update these Terms & Conditions at any time.
• Users are responsible for reviewing changes, and continued use of our website implies acceptance.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

📍 Head Office: 496, Krishna Nagar, Hisar, Haryana-125001
📍 Branch Office: 1001, T-12, TDI Lake Grove, Sector-64, Kundli, Sonipat, Haryana-131023
📧 Email: info.heavenhealthcare@gmail.com
📞 Phone: 8199032516, 8571032516

By using our website and services, you acknowledge and agree to these Terms & Conditions.